Policies

Question 1

Shipping

Answer

Due to COVID-19, we are taking extra measures to ensure the highest quality and safest products are delivered to our customers. Once we receive your order, we do our best to ship within the shortest amount of time. We typically ship orders within 3 to 5 business days. Once your order ships, you will be notified that it is on its way and will be provided with a tracking number. We provide two shipping options through the USPS – Standard Shipping (First Class Mail) and Priority Shipping. You can select either option at checkout.

Question 2

Returns & Refunds

Answer

Since we provide food products, we are unable to accept product returns. However, if you are not satisfied with your purchase for whatever reason, please contact us using this form within 15 days of receiving your order. We will strive to ensure your satisfaction!

Question 3

Order Discrepancies, Broken or Damaged Items, etc.

Answer

If you notice a discrepancy with your order after receiving it or receive a broken or damaged item, please contact us within 15 days of receiving your order using this form within 15 days of receiving your order. We will work with you to resolve the situation as quickly as possible.

Question 4

Herb Substitutions

Answer

Since the spread of COVID-19, bulk herbs are in short supply, and substitutions may be required. All formula changes will appear on our website immediately. If an order has been placed and substitutions are required, we will notify you via email and honor any cancellation requests.

Question 5

Payment Methods