YOUR QUESTIONS. ANSWERED.

Frequently Asked Questions About Eden’s Leaves

Products

  • We source our herbs from the most reputable distributors across the country, focusing on organic, non-GMO, fair-trade herbs from around the world. Occasionally, we include wild-crafted herbs that go through strict testing for quality and purity. In rare cases where a certified organic option isn't available, an herb may be wild-crafted, but only if it accounts for less than 5% of a blend, in line with organic product standards.

  • We do our best to keep every formula exactly as designed. However, due to high demand, growing conditions, supply chain challenges, or natural disasters, certain herbs may temporarily become unavailable. When that happens, we will either remove the product from our store or find a substitute from a trusted supplier who provides premium, organic medicinal herbs. Any changes to formulas will be updated on our website immediately, and if your order is affected, we will notify you by email and accommodate any cancellation requests.

  • Every product photo on our site is an actual photo of our herbs and packaging. What you see is what you'll get. However, because herbs are natural products, some variation in color, texture, and appearance is normal from batch to batch, depending on growing conditions and harvest timing. We source only from the best suppliers, so while the details may differ slightly, the quality always remains the same.

  • Properly stored herbs won't spoil, but they do lose potency over time. We recommend keeping your products in airtight containers, such as glass jars, in a cool, dark, and dry place. Under these conditions, powdered herbs retain full potency for 3 to 6 months, loose-leaf teas for about a year, and liquid extracts for 2 to 3 years.

  • No. To protect the freshness and integrity of our products, we do not sell through Amazon, Walmart, eBay, or any other online marketplace. If you see Eden's Leaves products listed there, they are being sold by a third party without our involvement, and we cannot guarantee their quality. Please purchase directly through our website for an authentic experience.

Customer Service

  • All orders ship free via the United States Postal Service across the continental United States. If you're in the Atlanta metro area, local delivery is also available for a small fee at checkout. We aim to ship within 3 to 5 business days of receiving your order, and you'll get a confirmation email with tracking information as soon as your order is on its way.

  • Since our products are perishable, we can't accept returns. However, your satisfaction is very important to us. If anything isn't right, please contact us within 15 days of receiving your order, and we'll do our best to make it right.

  • Please contact us within 15 days of receiving your order if anything is missing, broken, or not as expected. We will work quickly with you to resolve the issue.

  • Currently, orders can only be made through our website or in person at a live event. We are not equipped to process orders over the phone.

  • Not at this time. We only ship to addresses within the United States, and both billing and shipping addresses must be domestic.

Privacy & AI

  • Yes, and we believe in being transparent about it. As a solo founder, I use AI tools to support certain aspects of the business, including content creation, research, and improving workflow efficiency. All product formulations, brand decisions, and herbalist guidance reflect the founder’s training, expertise, and judgment as a Certified Herbalist. AI assists the business. It does not practice herbalism or make health recommendations on our behalf.

  • We are uncompromising about protecting your data and privacy. Any AI tools we use are selected with care, and we never input sensitive customer data, such as your name, address, or payment information, into third-party AI platforms.

  • Information you provide at checkout is used solely to process and fulfill your order, communicate with you about your purchase, and improve your experience with Eden's Leaves. We do not sell or share your personal information with third parties for marketing purposes.

  • We will only send you marketing emails if you've opted in. When you place an order, you might receive transactional emails related to your purchase, such as order confirmations and shipping updates, but these are not marketing messages. If you choose to subscribe to our email list, you can unsubscribe at any time. We will always respect your preferences and never flood your inbox.

  • If you would like to request deletion of your personal information, please contact us directly via the link below. We will respond promptly and honor your request in accordance with applicable privacy regulations.